A sudden loss of water can disrupt your entire home or business. If your well pump stops working, your pressure drops unexpectedly, or your system begins showing signs of failure, Richardson Wells & Pumps can help evaluate the problem and determine the appropriate repair.
For urgent water system issues, call our office directly. Do not rely on email or the website contact form when your property has no water or when the system may be actively leaking.
Call for Urgent Assistance
Main Office: 508-278-5333
Toll-Free: 1-800-64-WELLS
When calling, be prepared to provide your name, property location, callback number, and a brief description of what is happening.
Common Well and Pump Emergencies
Contact our team if you are experiencing:
- Complete loss of water
- A well pump that will not start
- A pump that runs continuously
- Rapid pump cycling
- Sudden or severe loss of water pressure
- Water leaking near the pressure tank or pump controls
- Electrical burning smells or unusual equipment noises
- Air, sputtering, or excessive sediment from faucets
- Frozen or damaged well system components
- A pressure tank or pipe that appears to be leaking
These symptoms may be caused by a failed pump, pressure tank, pressure switch, control box, electrical component, frozen line, damaged pipe, low water level, or another system issue. A professional evaluation is often needed to identify the actual cause.
What to Do Before Service Arrives
If it is safe to do so, take the following steps:
- Stop using water throughout the property.
- Turn off fixtures and water-using appliances.
- If water is actively leaking, shut off power to the well pump at the breaker.
- Do not repeatedly reset breakers or pressure switches.
- Keep children and pets away from leaking or electrical equipment.
- Make note of any sounds, odors, pressure changes, or warning signs.
- Clear a safe path to the pressure tank, electrical controls, and well area.
Do not open electrical panels or attempt pump repairs unless you are qualified to work on well and electrical systems.
What Information Should You Provide?
The following details can help our team assess the situation:
- Whether the property has any water at all
- When the problem began
- Whether the pump is running
- Whether the circuit breaker has tripped
- Any recent power outage or electrical work
- Changes in pressure before the failure
- Visible leaks or standing water
- The approximate age of the pump and pressure tank
- Any previous well or pump service
Emergency Service Availability
Emergency response is subject to technician availability, location, weather, site access, and the nature of the system problem. Calling the office directly is the fastest way to determine current availability and arrange service.
If the issue involves flooding, exposed electrical wiring, smoke, fire, or another immediate safety hazard, leave the affected area and contact the appropriate emergency service provider before requesting well system repair.
Restoring Reliable Water Service
Richardson Wells & Pumps has served the region since 1973, providing well pump repair, pressure tank replacement, troubleshooting, and complete water system service. Our goal is to identify the cause of the failure, explain the available options, and restore dependable operation as efficiently as conditions allow.
For urgent well or pump problems, call Richardson Wells & Pumps directly at 508-278-5333 or 1-800-64-WELLS.
