Effective Date: October 28, 2026
Last Updated: October 28, 2026
Richardson Wells & Pumps (“Richardson Wells & Pumps,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information collected through our website at https://www.wellsandpumps.com/ (the “Site”).
This Privacy Policy explains what information we may collect, how we use and share it, the choices available to you, and how to contact us with privacy-related questions.
1. Information We Collect
Information You Provide
When you contact us, request an estimate, inquire about services, or otherwise communicate with our business, we may collect:
- Your name
- Telephone number
- Email address
- Property or service address
- Details about your well, pump, water filtration system, or service needs
- Information included in your inquiry or correspondence
- Other information you voluntarily provide
This information may be received through telephone calls, email, or website contact features where available.
Information Collected Automatically
When you visit our Site, our website hosting, security, or analytics services may automatically collect certain technical information, including your IP address, browser type, device information, pages visited, referring websites, access times, and website interactions.
Such information may be used to maintain website functionality, protect against security threats, and improve the visitor experience.
2. Cookies and Similar Technologies
Our Site may use cookies and similar technologies to support essential functionality, remember preferences, maintain security, and understand website performance.
Depending on the technologies enabled, cookies may include essential, functional, analytics, or marketing-related cookies.
Where required by applicable law, non-essential cookies will be subject to appropriate consent or privacy choices.
You can also manage or delete cookies through your browser settings. If a cookie preference tool is available on the Site, you may use it to manage your choices.
Additional details about cookies and their purposes may be provided in a separate Cookie Policy.
3. How We Use Your Information
We may use information collected through our Site to:
- Respond to customer inquiries and requests for estimates
- Communicate about well drilling, pump installation, repairs, water filtration, and related services
- Schedule service appointments and follow up on requested work
- Provide customer support
- Operate, maintain, and improve our website
- Evaluate website performance and visitor activity
- Prevent fraud, misuse, and unauthorized access
- Maintain appropriate business records
- Comply with applicable legal obligations
- Protect our business and legal rights
We use personal information for legitimate business purposes and other purposes disclosed when the information is collected, subject to applicable law.
4. How We Share Information
We may share personal information with service providers that help operate our website and business, including website hosting providers, email and communications services, technical support providers, website security services, and analytics providers where enabled.
These providers may process information as necessary to perform their services.
We may also disclose information when required by law, to respond to lawful requests, to protect the rights or safety of our business or others, or in connection with a business transaction, subject to applicable legal requirements.
Our privacy practices will be reviewed and updated if we introduce advertising, marketing, or other technologies that involve additional data sharing.
5. Customer Communications
When you contact Richardson Wells & Pumps by telephone, email, or an available website contact feature, we may use the information you provide to respond to your request, discuss services, provide estimates, or arrange appointments.
Standard email and website communications may not be completely secure. Please avoid sending Social Security numbers, financial account credentials, or other highly sensitive information through ordinary email or general website communication features.
6. Third-Party Websites and Services
Our Site may contain links to third-party websites and services, including mapping providers, social media platforms, or other informational resources.
When you visit an external website or interact directly with a third-party service, that provider’s privacy practices may apply.
Richardson Wells & Pumps does not control the privacy or security practices of independent third-party websites.
7. Data Retention
We retain personal information for as long as reasonably necessary to respond to inquiries, provide requested services, maintain business records, meet legal obligations, resolve disputes, and protect our legitimate business interests.
Retention periods may vary based on the type of information, the purposes for which it was collected, and applicable requirements.
8. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, misuse, alteration, or disclosure.
However, no website, electronic communication, or data storage system can be guaranteed to be completely secure.
9. Your Privacy Choices and Rights
Depending on applicable law, you may have rights to request access to personal information we maintain about you, correct inaccurate information, request deletion of certain information, or obtain information about how it is used.
You may also be able to control optional cookies or withdraw consent where applicable.
Some requests may be subject to legal exceptions, and we may take reasonable steps to verify your identity before responding.
Please contact us using the information below to submit a privacy-related request.
10. Massachusetts Privacy and Information Security
Richardson Wells & Pumps is based in Massachusetts and recognizes its responsibilities under applicable state privacy, information-security, and data-breach notification requirements.
We seek to maintain safeguards appropriate to the personal information we handle and comply with applicable legal requirements.
Nothing in this Privacy Policy limits any rights provided under Massachusetts law or other applicable privacy laws.
11. Children’s Privacy
Our Site is intended for a general audience and is not directed toward children under 13.
We do not knowingly solicit personal information online from children under 13.
If a parent or legal guardian believes a child has provided personal information to us, they may contact us so we can review the request and take appropriate action.
12. Privacy Preference Signals
Some browsers support privacy-related preferences, including Do Not Track and Global Privacy Control signals.
Our handling of these signals depends on the technologies used by the Site and applicable legal requirements. We will honor legally applicable privacy preference signals where required.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, business operations, technologies, privacy practices, or applicable laws.
When changes are made, we will update the “Last Updated” date at the beginning of this Policy.
Additional notice may be provided when required by applicable law.
14. Contact Information
For questions about this Privacy Policy, our website privacy practices, or requests concerning personal information, please contact:
Richardson Wells & Pumps
314 Chestnut Street
Uxbridge, MA 01569
Phone: (508) 278-5333
Website: https://www.wellsandpumps.com/
You may also contact us using the email link provided on our website.
